Privacy Policy for Leadpointe

Last Updated: August 13, 2024

1. Introduction

Leadpointe ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information you provide to us when you visit our website, inquire about our services, or become a client.

By using our website and services, you consent to the data practices described in this policy. This policy is designed to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).

2. Information We Collect

We collect information that is necessary to provide you with our services and to manage our business operations. This may include:

Contact Information: Your name, email address, phone number, and business address, which you may provide when you fill out our contact form, subscribe to our newsletter, or communicate with us directly.

Project & Business Information: Details about your business, project requirements, goals, and objectives that are necessary for us to develop strategies and complete your projects.

Billing & Financial Information: Information required for invoicing and payment processing, such as your billing address and contact details. This data is securely managed within our Customer Relationship Management (CRM) and accounting systems. We use trusted third-party payment processors to handle payment card information securely.

Website Usage Information: We may collect non-personal information automatically as you navigate our website, such as your IP address, browser type, and browsing behaviour. This data is collected via cookies and is used to improve our website's performance and user experience.

3. How We Use Your Information

Your information is used solely for legitimate business purposes, including:

To Provide Our Services: To communicate with you, manage your projects, and deliver the marketing, print, and strategic services you have requested.

To Manage Our Relationship: To send invoices, process payments, and maintain your client account in our CRM system.

To Communicate With You: To respond to your inquiries, provide quotes, and send you important updates about your projects.

For Marketing Purposes: With your explicit consent, to send you our newsletter or other marketing communications that we believe may be of interest to you. You may opt out of these communications at any time.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We will only share your information in the following limited circumstances:

With Third-Party Service Providers: We may share information with trusted third parties who perform services on our behalf, such as payment processors, cloud hosting providers, and CRM software providers. These providers are contractually obligated to safeguard your information and are not permitted to use it for any other purpose.

For Legal Reasons: We may disclose your information if required to do so by law or in response to a valid legal process, such as a court order or subpoena.

5. Data Security

We take the security of your personal information seriously. We have implemented reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. This includes using secure servers, SSL encryption for our website, and limiting internal access to your information to only those employees who require it to perform their job duties.

6. Your Rights and Choices

In accordance with Canadian privacy law, you have the right to:

Access Your Information: You may request to see the personal information we hold about you.

Correct Your Information: You may request that we correct any inaccurate or incomplete information.

Withdraw Consent: You may withdraw your consent to our use of your information at any time, subject to legal or contractual restrictions.

To exercise any of these rights, please contact us using the information provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page and update the "Last Updated" date at the top.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us.

Leadpointe

Calgary, AB

privacy@leadpointe.ca